Wow… twenty years have passed so quickly. Seems like just yesterday Susan and I were having breakfast in NYC and dreaming up what would become Beauty Cafe.
Time flies when you’re having fun.
So much has changed in these 20 years. I’ve definitely grown as person and Beauty Cafe has metamorphosed along with me. It hasn’t always been easy, as anyone who has every owned their own business, small or large, will tell you, there are good days and not so good day. Lord knows there have been challenges and obstacles along the way but I can honestly say I’ve done my very best to stay true to who I am and stand for what I believed in and all while remaining open to all possibilities. I’m grateful that I have an innate curious nature and find great passion in learning and exploring new things and continuing my never ending quest for knowledge.
Not a day goes by that I don’t learn something new even if its a new way of doing things. Every morning before I face the day, over coffee I read various newsgroups, blogs and emails. I research, sometimes I test out the possible new way of doing something. I give it a trial period and if it works for me and keeps inline with Beauty Cafe’s values great If it doesn’t – then bye bye. I’ve even re-visited some processes that didn’t work in the past. Sometimes they worked out the second time around. I like to be efficient but I will not cut corners and if anything has the potential to reduce the quality of customer service, it’s an absolute no-go.
Customer Service is queen at Beauty Cafe. I do my very best to provide my customers with the highest level of service possible. In turn, in the outside world, I reward good customer service with my continued business. If I have a good experience somewhere, I’ll practically shout it from the mountaintop. In the past I’ve kept my lips sealed when there has been issues with regards to bad customer service (or rather lack there of). In recent years, I’ve made sure I’ve responded to each and every email survey I am sent. This is my way of sharing my experience with upper management. Assuming of course they are reading the surveys. For example, the car dealership where I have my car serviced pays hourly/salary wages and bonuses are dependent on the survey responses. Anything below a 10 is thrown out.
Thank you to all who reached out to me the past week with your sweet emails and memories. It’s been a lovely journey and I truly appreciate your continued business.